FARES AND GENERAL INFORMATION:
Your holiday is supplied by BAI SA 'Brittany Ferries’ through its UK subsidiary BAI (UK) Limited and with Cruise World who act as retail agents for Brittany Ferries. In all cases all holidays are subject to availability as are any promotional fare types offered in conjunction with your holiday accommodation. In the event of our insolvency (Brittany Ferries), any monies paid to us would be refunded to you by the Passenger Shipping Association in London, through a bond taken out by Brittany Ferries with one of the major clearing banks. For bookings made in Ireland, in such circumstances, any monies due would be refunded to you by the Department of Transport in Dublin, through a bond taken out by Brittany Ferries with one of the major clearing banks. Brittany Ferries will not carry passengers under the age of 16 unless an adult of 18 years or over accompanies them. All departure/arrival times are estimated and are local - please refer to your documents. Documents are only valid for sailing dates/times indicated unless otherwise specified. Please note that smoking is only permitted on outside decks of the mv Pont~Aven.
CHANGES AND INTERRUPTIONS TO SAILINGS AND SERVICES:
All departure/arrival times are local - please refer to your travel documents. Sailing schedules may be interrupted and/or crossing times extended or changed without notice to you due to adverse weather conditions, tidal conditions, unforeseen operational or technical reasons beyond Brittany Ferries control. It may be necessary to use alternative ships on any sailings or to change/withdraw the facilities/services available for various operations, technical or scheduling reasons. If changes in route, facilities or timing advised before departure and before boarding are not acceptable to you and you choose not to travel then a full refund of the unused elements of your holiday cost will be made. Similarly, if a pre-paid facility such as onboard accommodation is unavailable or provided to a lower category then the appropriate price difference will be refunded. We will try to notify you, if practicable in advance, using the contact number provided at the time of booking. We cannot accept liability for any losses, damages or expenses arsing or any consequential losses howsoever caused as a result of the cancellation, diversion or delay of the ship where 'force majeure', or matters outside of our control apply, for example, extreme weather conditions, unforeseen technical breakdown to ship or port facilities, strike action or blockage of ports. If these circumstances become apparent after boarding or at appropriate portion of fare if returned to the country of departure or fare differential if delivered to a different port to that originally planned. In all cases outlined above the refund of the appropriate portion of the fare paid will be the total extent of our liability to you. We shall not be liable for any losses damages, expenses or any consequential losses howsoever arising.
INSURANCE:
You must have personal and medical travel insurance and Cruise World can arrange this through their appointed supplier unless details of your preferred insurer, providing at least the same level of cover, are advised at the time of booking. The insurance provided by Cruise World is recommended as adequate for the purpose of normal requirements. You are responsible for arranging cover exceeding the maximum amounts payable under this policy, or providing cover for additional areas of liability if necessary.
PETS:
Kennels will not be operational on the mv Pont~Aven during the Christmas and New Year Festive Mini-Cruises. No pets will be allowed onboard the ship during this time.
BOOKINGS AND PAYMENT:
A deposit of £50.00 per person and relevant insurance premiums are required to secure a booking. When you secure a booking we will issue a document that sets out the details and provides other information. Unless we hear from you within 5 days of issuing your document, we will assume you are satisfied with the arrangements we have made for you and the contract will take effect. If a booking is made within 14 days of departure, we will treat this as a late booking, the details will be confirmed to you and a contract based on these conditions will then come into force immediately. Any monies paid to your travel agent, are held by the agent on Brittany Ferries behalf. Full payment must be received 60 days before departure or at the time of booking if that is within 60 days of departure. If full payment is not received, we reserve the right to cancel the booking and retain any deposit. A charge of 1.9% is made for the all credit cards except UK debit cards. Documents are sent out 2 weeks prior to departure. Special requests cannot be made a condition of your booking as they are always subject to availability and cannot be guaranteed.
CHECK-IN:
The latest check-in time for each journey will be shown on your documents. This may vary depending on whether you have any special requirements, are travelling as part of a group or for other reasons. If you do not meet the latest check-in requirements, then your space cannot be guaranteed. You must have all necessary documents to enter the countries which, you intend to visit and for re-entry into the UK or Ireland. It is the passenger's responsibility to establish his or her own individual requirements. If you do not have valid documents you will not be able to board. Brittany Ferries accepts no responsibility for passengers refused entry to any country by the relevant authority for whatever reason. Brittany Ferries has absolute discretion whether or not to accept any passenger, their vehicle or luggage onboard and reserves the right to refuse carriage or to refuse to retain any person as a client if their conduct or condition is likely to disrupt or affect the enjoyment, safety, or well being of others. Brittany Ferries will exercise its discretion fairly and shall be under no liability for any additional costs incurred by such a person as a result of Brittany Ferries refusing carriage or refusing to retain any person as a client.
CONDITIONS OF CARRIAGE:
Carriage is subject to our Conditions of Carriage and The Athens Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 (The Athens Convention). The Athens Convention limits liability for death of personal injury or loss or damage to 'luggage', which includes vehicles and makes special provision for valuables. It presumes that 'luggage' has been landed undamaged', which includes vehicles and makes special provision for valuables. It presumes that 'luggage' has been landed undamaged, unless we, as the carrier, have been advised in writing of apparent damage before or at the time of leaving the ferry. In the case of non-apparent damage written notice must be given within 15 days of leaving the ferry. The Athens Convention applies to all people travelling on our vessels. It imposes strict time limits for registering claims. Copies of our Conditions of Carriage, which incorporate relevant provisions of the above Convention, are available from us on request. You are responsible for the security and safekeeping of our possessions and Brittany Ferries cannot be held liable for the loss or theft of any items. High value items should be lodged with the Purser for safekeeping.
CANCELLATION BY YOU:
If you have to cancel your holiday at any time after the contract has taken effect, you must do so in writing to Cruise World. You will incur charges on a scale related to the period of notice given to Cruise World. See Cancellation and Refund Guide below. Personal travel insurance premiums are non-refundable and non-transferable.
CRUISE WORLD AND BRITTANY FERRIES CANCELLATION AND REFUND GUIDE:
Over 42 days prior to departure - Loss of deposit (£50.00 per person)
15 to 42 days prior to departure - 50% of final balance
14 days to 0 days prior to departure - 100% cancellation fee
ALTERATIONS BY YOU:
If you wish to change your holiday arrangements eg: name change, add passenger or add car parking onboard mv Pont~Aven, and you have paid a deposit or the full amount, Cruise World will do all we can to accommodate your new requirements, subject to paying an administration fee of £25.00 for each change. Any change that results in a reduction in the total number of persons travelling will be treated as a cancellation of that part of the booking. If the change results in our incurring cancellation charges, these will be passed on to you.
Personal Insurance premiums are not refundable or transferable and the new party will also be required to have travel insurance
SPECIAL REQUIREMENTS:
Limited medical services may be available onboard. Where they are, there may be a charge for their use. Any special needs or boarding arrangements must be clearly specified at the time of booking. It is your responsibility to ensure your needs are known and understood. If you travel with a pre-diagnosed condition then travel is entirely at your own risk and you should obtain advise from your own doctor before travelling. If you require special assistance or disabled facilities please notify us at the time of booking and on arrival at the port, so that we may endeavour to accommodate your needs. We have a number of cabins adapted for disabled passengers and lift facilities for ease of movement between decks; however, you must please enquire at time of booking for this type of cabin grade. Further details of the assistance that Brittany Ferries can give can be found on their website.
Brittany Ferries is unable to transport anyone who is 32 weeks or more pregnant at the time of travel or those with pregnancy complications.
HEALTH FORMALITY AND PASSPORT REQUIREMENTS:
For information and advice on health matters while travelling abroad, the Department of Health leaflet 'Health Advice for Travellers' is available from Post Offices in the UK or local Health Board in Ireland. Alternatively visit www.ehic.org.uk or www.ehic.ie. You are advised to take out your own health insurance, as cover under national schemes is not always comprehensive. It is mandatory that you have all necessary travel documents, e.g. passports and/or visas, to enter the countries, which, you intend to visit for re-entry into the UK or Ireland. Please remember UK Nationals and Irish citizens require a valid full passport but do not require visas for travel to Spain. If you do not have valid documents you will not be able to board. The carrier is liable to a fine, and other costs, if you try to travel without the correct documentation. We reserve the right to recover any such costs from the passenger. It is the passengers responsibility to be aware of their own individual travel requirements. Non-EU passengers are responsible for ensuring that they have correct documentation. Please refer to the Spanish Embassy for further information.
BRITTANY FERRIES RESPONSIBILITY FOR YOUR BOOKING:
a) Brittany Ferries accepts liability for any loss you may suffer if any part of the holiday arrangements you book is not as described and not of a reasonable standard within the context of the holiday and its price. Brittany Ferries also accepts liability if you suffer death or personal injury as a result of the holiday arrangements failing to be as described and of a reasonable standard. These acceptances of liability do not apply if there has been no fault on our part, nor on the part of our suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions, to the acts or omissions of a third party not involved in providing the services which make up your holiday whose consequences could not have been avoided or anticipated even exercising all due care, or to an event which, even with all due care, could not have been avoided or anticipated even exercising all due care, or to an even which, even with all due care, could not have been foreseen or forestalled. They are also conditional upon your assigning to us any rights you may have against any other person whose acts or omissions have give rise to our liability.
b) Our liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the extent to which the enjoyment of your holiday can be shown to have been affected; we will not be responsible for your disappointment as a result of unrealistic expectations, where the holiday has been described. Second, in all cases liability and compensation are restricted in accordance with the provisions of all applicable International Conventions, which include: in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and in respect of hotels, the Paris Convention 1962. For the avoidance of doubt this means that we are to be regarded as having all benefit of limitations of compensation contained in any of these Conventions or any other international conventions applicable to your holiday.
c) If you suffer death, injury or illness during your holiday arising out of any activity which does not form part of the inclusive arrangements you have booked with us, we will, at our discretion and provided it is requested within 90 days, give you general assistance in pursuing any claim you may have against a third party. This assistance will be limited to advise, guidance and a contribution of up to £5,000 per booking towards your legal costs. You must make an insurance claim under the legal expenses section of your insurance policy to enable subsequent recovery of these costs. In any event, we retain the right to recover any such contribution made towards these costs for you.
YOUR ACCOMMODATION AND SAFETY:
You undertake to take responsibility and exercise reasonable care in respect of your accommodation and its equipment. Brittany Ferries is actively working to raise safety standards to ensure that your holiday is safe and trouble free. We remind you of your own duty of care for your own and other members of your party's safety whilst you are away. Local regulations, with which we comply, may mean that the layout and services within your accommodation are different from those to which you may be accustomed.
BRITTANY FERRIES CUSTOMER SERVICE:
We are confident that you will enjoy your holiday but if you do encounter a problem you must immediately notify the relevant supplier (Cruise World) to try to resolve the problem at the time. In the unlikely event that the matter is not resolved to your satisfaction at the time, you should write to Customer Services, Brittany Ferries, Millbay, Plymouth, PL1 3EW. Please quote your booking reference and provide full details of your complaint so we may investigate and respond to you. Where possible, notification should be within 30 days of completion of your holiday, to enable us to investigate your complaint. Any dispute arising from your holiday, which cannot be amicably settled, may be referred to arbitration under a special scheme devised for the travel industry by the Institute of Arbitrators, or referred to an independent conciliation service. Details of these schemes will be supplied by us on request.
DATA PROTECTION:
Brittany Ferries takes its responsibilities regarding privacy and security of customer information very seriously. The data we obtain from you is required to process your booking or enquiry as requested and to comply with requirements under Government Legislation. We are registered and comply with the Data Protection Act 1998. The Data Controller is the Company Secretary, BAI (UK) Limited (Brittany Ferries), Millbay, Plymouth, PL1 3EW. Registration No is 1080495. You are entitled to a copy of your personal data held by us on payment of a fee. Please write to the Data Controller at the above address.
FOR MORE INFORMATION PLEASE VISIT BRITTANY FERRIES WEBSITE BY CLICKING HERE
DISCLAIMER:
With reference to Brittany Ferries website pertaining to FAQ's - certain questions are not applicable to the special Festive 4nt Mini-Cruise's departing on Dec 24th (Christmas) & 29th, 2010 (New Year).